Waiterock Pet Ranch
18 South Acres Road
Lafayette, CA 94549
925-284-4729
925-284-4782  fax
info@waiterock.com    

What You Need to Know

Pet Hotel Policies

Daily boarding charges start at check-in and you are charged for every day your pet is with us.  If you check out before noon there is no charge for that day.  If you check out after noon then you will be charged a half day of day care at  $17 per pet.  Sunday is ALWAYS charged as a full day. 

If you are planning to pick up your pet earlier than your reservation states you must let us know no later than 48 hours prior to your intended check out or you will be charged for all days reserved.  During holiday periods you will pay for all the days you reserved.

We accept cash, personal checks and credit cards including
Visa, MasterCard, Discover and American Express.  There is a $25 fee for returned checks.  All boarding must be paid before a pet is released.  If you send a friend to pick up your pet they must be prepared to pay the charges.

All pets must be flea free and clean when they check-in.  If your pet needs a bath or nail trim we will perform those services and add a charge to your bill.  We require dogs be vaccinated for Rabies within 3 years, DHPP within 5 years and Bordetella (nasal or oral- NOT injectible) within 6 months.

All pets that stay with us must be friendly and get along with people.  We handle and love every pet in our care and are unable to accommodate dogs who cannot be handled.  If your pet is a bit fearful of other dogs because of a bad experience in their past we can take them out for solo playtime rather than group playtime but we will not accept dogs who would hurt another dog.  We generally do not accept dogs over 60-70 pounds. We are unable to board feral cats.  All dogs must be evaluated prior to being accepted for boarding.  We conduct evaluations  Monday through Friday by appointment only; please come by for a tour first and if you approve of our facility you can provide us with your dog's vaccination record and then we can schedule the evaluation.   Please plan well ahead of your trip, sometimes we are booked out several days for evaluations.


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